Question The management team of a call center is making some reductions to…The management team of a call center is making some reductions to staff. They must decide between two outbound salespeople and they plan to make their decision based on who has a higher probability of making sales. They know that in the sales business repeat calls to close a sale are common, so the management team will consider the total success rate of up to four calls. Bert has a record of closing on the first call 70% of the time, with the probability of a sale dropping 10% with each successive call. Riley has a record of closing on the first call 56% of the time, with the probability of a sale dropping 5% with each successive call.I need to know which formula is being used in this scenario.Math
